Delivery will usually be made within 3 working days. Please allow 4-5 working days for Northern Ireland, The Channel Islands and Scottish Highlands and Offshore Islands. Delivery will be made by our chosen courier at any time between the hours of 07.00 and 17.30 Monday through to Friday. We do not deliver at weekends or bank holidays unless by special arrangement.
On the day Smokehead dispatches your goods you will receive e-mail/text notification from DPD confirming that the items have been dispatched and will be delivered Next Working Day by DPD, or if in an area where next day is unavailable a delivery day will be advised.
You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon. At this point you have the option to re- schedule the delivery day to any of the Next 3 working days. If no notification is received delivery will be attempted within this One Hour delivery slot. If no one is in to sign for their goods DPD will attempt to deliver to a neighbour at either side of the delivery address and you will receive an e mail /text confirming which address your item has been signed for at. After two unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to be advised whether a final attempt to deliver to the same address should be made; re-deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Smokehead. If you do not respond to either DPD or Smokehead after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Smokehead.
All purchases and postage charges within the EU are subject to VAT.
|UK, excl. Northern Ireland and Channel Islands||Estimated Delivery Time||Cost|
|For orders up to £20||3-4 Days||£4.50|
|For orders £20 - £50||3-4 Days||£6.50|
|For orders above £50||3-4 Days||FREE|
|Northern Ireland and Channel Islands||Estimated Delivery Time||Cost|
|All orders||4 Days||£12.00|
We ship Smokehead to the following countries: Belgium, France (Inc Monaco), Germany, Luxembourg, Netherlands, Rep Ireland, Austria, Denmark, Switzerland, Czech Republic, Spain, Italy, Slovakia, Finland, Poland, Hungary, Sweden, Portugal, Estonia, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Bosnia Herzegovina, Iceland.
Sadly for legal reasons we cannot deliver to countries outside of this list which includes the USA and Canada.
On the day Smokehead dispatches your goods you will receive an e-mail notification from DPD (please ensure you provide us with your email address) confirming that the items have been dispatched. This message will include a link to track your parcel. If there is no-one available to sign for goods our courier will automatically repeat this process the Next Working Day. After 2 unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to be advised whether a final attempt to deliver to the same address should be made; re- deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Smokehead. If you do not respond to either DPD or Smokehead after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Smokehead.
Tax and Duties
The addressee may be liable for excise fees/customs duty if the value/ proportion of alcohol sent exceeds the country limit. It is the purchaser’s responsibility to check this before ordering.
Smokehead shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non-payment of customs fees. All purchases and postage charges within the EU are subject to VAT.
PLEASE CONTACT YOUR CUSTOMS DEPARTMENT SHOULD YOU REQUIRE ANY FURTHER INFORMATION.
|Country||Estimated Delivery Time||Cost|
|Belgium, France (Incl. Monaco), Germany, Luxembourg, Netherlands, Rep Ireland||5 Days||£13.00|
|Austria, Denmark||6 Days||£18.00|
|Czech Republic, Spain||7 Days||£18.00|
|Italy, Slovakia||7 Days||£20.00|
|Poland, Hungary||9 Days||£20.00|
|Sweden, Portugal, Estonia||9 Days||£22.00|
|Norway, Croatia||10 Days||£54.00|
|Serbia, Bosnia Herzegovina||10 Days||£58.00|
If you wish to return Products which are not faulty, please contact us on: email@example.com with details of your order within 7 days of delivery of the goods. Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address.
Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.
If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to firstname.lastname@example.org. Please provide as much information as possible including your order number and details of any damage including photographs. We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available.
Refunds and Replacements
We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit. In the case of a return being necessary, you as the customer will be sent a shipping label to print out and attach to the Item. You will have to be available for a set time in order for the courier to collect this item.