We are pleased to assure you that we are continuing to send out bottles of Smokehead to your door. Given the impact of the current Covid-19 pandemic, deliveries may take longer to reach you than normal but we’ll be virtually raising a glass with you as soon as it does arrive.
Delivery will usually be made within 3 working days. Please allow 4-5 working days for Northern Ireland, The Channel Islands and Scottish Highlands and Offshore Islands. Delivery will be made by our chosen courier at any time between the hours of 07.00 and 17.30 Monday through to Friday. We do not deliver at weekends or bank holidays unless by special arrangement.
On the day Smokehead dispatches your goods you will receive e-mail/text notification from the courier confirming that the items have been dispatched and will be delivered Next Working Day, or if in an area where next day is unavailable a delivery day will be advised.
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.
Please be advised that the couriers policy states that except in case of Delivery in a Safe Place, they require the Recipient of a Parcel to be of Legal Age. Furthermore, you as the recipient of the order, acknowledge that DPD will not carry out any age verification upon delivery. For full DPD T&C's please click here.
The age verification checks are at point of purchase as per our website's T&C's, please click here.
You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon. At this point you have the option to re-schedule the delivery day to any of the Next 3 working days. If no notification is received delivery will be attempted within this One Hour delivery slot. If no one is in to sign for their goods the courier will attempt to deliver to a neighbour at either side of the delivery address and you will receive an e mail /text confirming which address your item has been signed for at. After two unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to be advised whether a final attempt to deliver to the same address should be made; re-deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Smokehead. If you do not respond to either the courier or Smokehead after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Smokehead.
All purchases and postage charges within the EU are subject to VAT.
|UK, excl. Northern Ireland and Channel Islands||Estimated Delivery Time||Cost|
|For orders up to £29.99||3-4 Days||£4.00|
|For orders above £30||3-4 Days||FREE|
|Northern Ireland and Channel Islands||Estimated Delivery Time||Cost|
|All orders||4 Days||£12.00|
At present we are unable to ship internationally, we are working on a resolution.